Virtual Faxing Through Jive

Virtual Faxing Through Jive

Virtual faxing is the ability to send and receive faxes using email, eliminating the need for a physical fax machine.  To use our virtual fax service, please follow the steps below, and contact the helpdesk if there are any questions or issues:

Sending a Fax:

1. From your email application (Outlook Web or desktop Outlook client) compose a new message.
2. In the ‘To’ field, enter the 10 digit fax number you are trying to send to, followed by ‘@cherryroadtechnologies.fax.onjive.com’.  For example for a fax number of 1-973-541-2540 you would use ‘19735412540@cherryroadtechnologies.fax.onjive.com’.
3. In the ‘Subject’ line, you will need to place the access code for our virtual fax machine, the code is 395646292. You can add additional words to the subject line after the access code (as long as the code and the next word are separated by a space).  The subject line will only be visible by you in your sent items as the fax will not send the subject.
4. Make sure the ‘body’ of the email is blank.
5. Attach the file you would like to fax. Supported documents are: .doc, .docx, .ppt, .pptx, .xls, .xlsx, .pdf, .rtf, .txt, .jpg, .tiff, .png, .bmp, .gif
6. Click Send.  You will receive an email confirmation if the fax is successfully sent.

Receiving a Fax:

Note:  This feature is only available to users who have a CherryRoad assigned phone number and desk phone

• To receive a fax, instruct the fax sender to use your CherryRoad telephone number as your fax number.  The fax will be sent to your email as an attachment.

This feature is not enabled by default, if you would like this feature enabled or any assistance with virtual faxing,  please contact the helpdesk for assistance.